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Community Based Marketing and Loyalty Programs for Small Business


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Customer Engagement – How does it work?

Picture4How does it work, or better yet, how can you make it work for you? The first thing to understand is that this is a Multi-Step Process. A Process that uses different marketing components to interact with your Target Market at each step in the buying cycle.

Step One is to tell potential customers about your Products and Services. Traditional (print, TV) and online channels (website, social media) are great for doing this. The next step is to invite potential customers to learn more about the Products and Services by visiting a website, signing up for a webinar, reading a blog, on social media, or requesting a brochure by mail. Let them get to know your products and brand by posting content that interests them. Show then what you can do for them, give away free trials and samples.

Next, is the Purchase. Make it easy for your Target Market to buy. Find out what is comfortable for them. This could be a Subscription Page on your website, a store-front or a sales representative. Encourage current and potential customers to sign up for your newsletter, follow you on Facebook and other social media sites. This is a great way to confirm the buying decision. Ask them to share their experience with their friends.

Now that you have a customer base. Send them promotions by direct mail, via your website, Facebook or using sales representatives. The greatest compliment is a repeat sale. It is the least expensive and shows that customers like your offering. A trilled customer is the most effective marketing asset a business can have. Word of mouth and organic sharing is the most persuasive form of communication. Keep in touch with customers via eNewsletters, blogs, posting offers on social media and invitations to special events.

Potential customers are in different places in the buying cycle. Repeat the Steps in the Process to give the stimulus and information they need while making the buying decision.

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5 social media marketing trends for 2014 | Frederic Gonzalo

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5 social media marketing trends for 2014 | Frederic Gonzalo.

It is that time again. Along with the holiday plans, parties and presents, we need to do a “check-up” on what is working in our online strategies and what is not. The statistics in this article show that there are subtle shifts in how different age groups use social media.

Facebook is still going strong. The average time spent on the site is about 20 minutes per day per user. The interesting thing is that there is a decline in the amount of time 13-17 year olds spend on the platform but 23% of the other age groups still use it.

On the other hand, Twitter usage by the 13-17 year old group has increased by 26%. This number is expected to continue to increase. Twitter devotees like the real-time communication they have with their followers.

The Snapchat platform is another one to watch. This mobile application lets users send out messages that disappear after a defined time. This approach is potentially a response to privacy concerns about content on the internet. The question remains, how does it fit into an online strategy?

Google+ is now the second largest social network behind Facebook. Its search capabilities and ability to evolve make it an important player. The down side is that not many marketers have embraced the platform.

Video continues to grow. Showing, not telling is still the best way to present information. Using Podcasts, YouTube and Vine make it easy to create and distribute video content.

Change is the norm and so as we review what we did last year and prepare for 2014, the important thing is to find the channels that work for your business.

Happy Planning!


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Just in Case you were wondering if being online works

To summarize:
  • Email marketing is alive and well
  • Use of smartphones to access content is up
  • Customers use blogs to research products and then make buying decisions
  • Images in posts get more attention
  • Nurturing leads results in more customers……
The marketplace has changed. Customers want to access information when they have a requirement, make a decision and then purchase at the channel that suits them the best. The challenge is to get your message to them when they want it. An effective online strategy incorporates the platforms that are used most often by your target market and delivers the type of content that they find interesting.